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Horizon BCBSNJ's "Let's Chat"

Published on Monday, April 11, 2016

Horizon BCBSNJ's "Let's Chat"

Introducing a new way for members to get answers to their questions

Now members have a new way to get answers to their health coverage questions. Horizon Blue Cross Blue Shield of New Jersey’s secure online Chat tool easily connects the member to a Member Services Representative who can help answer questions about enrollment, benefits, claims and more.

How it works

With Chat, our members can get answers to their health coverage questions immediately.

To access Chat, members:

• Sign in to Member Online Services at HorizonBlue.com/members.

• Click Chat from the top of the screen.

• Select a category from the Contact Reason drop down menu.

Once connected to a Member Services Representative, members will get personalized answers to

their Horizon BCBSNJ questions.

Don’t have time to chat?

Horizon BCBSNJ also offers two other online options for members to get information about their

health coverage:

• Member FAQs – Read answers and get step-by-step instructions on how to access

information through Member Online Services.

• Send a secure email and get a response within two business days. Members must sign in

to Member Online Services to send questions and retrieve the answers from Message

Center.

Horizon BCBSNJ is committed to providing our members with convenient and easy-to-use

online tools to help them get the information they need about their health coverage.

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Author: Jeffrey Ingalls

Categories: Horizon BCBSNJ

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