Benefits Administration

We offer a way to eliminate the challenges of managing your employee benefit plans while reducing the time and administrative burdens of the necessary day-to-day activities.  Between our proprietary Employee Benefits Portal and our smart, friendly and knowledgeable service team, we provide employer groups the right balance of people and technology.

Customer Service and Support
The Customer Service Department champions the needs of our client-employers and their employees and dependents.  We assist with the key routine as well as the most challenging aspects of insurance policy, compliance, payroll and tax-favored products administration. Recognizing that no two customers are alike, our service is tailored to meet your specific needs. 

Benefits Open Enrollment Meetings
We are unique in our ability to provide you with sophisticated print and web-based employee benefits communications. Stratford crafts communications that help your employees understand their benefits and navigate the complex benefits environment. 

Employer Services Exchange (powered by Benefitmall)

Keeping up with changes in benefits administration is a challenge. Employer Services Exchange® (ESE) is an online enrollment portal that simplifies the process. HR managers or support staff can add or edit employee information, manage contributions and produce reports. Plus, employees can access benefits and make updates at open enrollment.    


MyBenefitLink
Stratford’s proprietary technology, MyBenefitLink is an online resource center for employees to view their insurance benefits and have constant access to their Human Resources department.

Stratford Benefits Administration

 

Customer Service and Support

The Customer Service Department is committed to delivering a superior customer service experience.  We encourage our client-employers to take every opportunity to contact our friendly staff first.  Our balanced team of dedicated and tenacious professionals collectively draw upon years of industry experience as well as licensures, certifications and continuing education to deliver customer service solutions daily.  The Customer Service Department offers access to Executive-Owner, Account Management and Support staff to every customer. 

Through an active partnership with our customers, the Customer Service Department ensures that maximum value is realized from every product purchased from Stratford. Tangible Results from an Unsurpassed Service Team.  We look forward to a long and mutually beneficial relationship with every client. 

Benefits Open Enrollment Meetings
Benefit programs are designed to recruit and maintain talented employees and generate employee loyalty. For employees to fully understand and appreciate the value, time and money spent on these programs, they need to be clearly communicated. The most effective benefits communications build a partnership with employees. 

Stratford is unique in our ability to provide easy-to-understand employee meetings, complete with individual attention, coupled with sophisticated print and web-based employee benefits communications. Stratford crafts in-person and print communications designed to help your employees understand their benefits and navigate the complex benefits environment. 

Health Advocate
Our sponsored Health Advocacy program, centered on a team of Personal Health Advocates, offers a comprehensive spectrum of programs that help employees navigate the complex healthcare and insurance systems. Our team assists employees and their families with clinical and administrative issues involving their medical, hospital, dental, pharmacy and other healthcare needs.


Stratford Benefits Administration

Technology and Online Tools


Keeping up with changes in benefits administration is a challenge. Employer Services Exchange® (ESE) is an online enrollment portal that simplifies the process. HR managers or support staff can add or edit employee information, manage contributions and produce reports.

Here’s a look at just a few more of the ESE functions:
  • View benefits and deductions 
  • Track accrual/PTO and integrate time clock 
  • Update enrollment information 
  • Run reports 
  • View and pay bills 
  • File taxes 
  • Print coverage verification forms 
  • Employee self-service at Open Enrollment

MyBenefitLink

Stratford’s proprietary technology, MyBenefitLink is an online resource center for employees to view their insurance benefits and have constant access to their Human Resources department.


 MyBenefitLink provides employees 24/7 online access to the following:

  • Easy and user friendly navigation
  • Accessible HR message board
  • List of all benefits available to the employee of the company
  • Carrier forms
  • Physician directories
  • Users can view their contributions and co-pay requirements
  • Access formulary drug lists
  • Determine eligibility for benefits
  • Download and complete enrollment and waiver forms
  • Access to the Stratford Customer Service Department

Stratford Demo


Please fill out this form for a demo of our services.

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